Frequently Asked Questions
Questions About vd345
Deposits, withdrawals, the VIP program, and responsible gambling — clear answers to all your questions are right here.
After joining vd345, many players have questions — how to deposit money, how long withdrawals take, how VIP cashback works, or who to turn to when there is a problem. On this page we have provided detailed, easy-to-understand answers to the most frequently asked questions. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Limits & Controls
vd345 is only for people aged 21 and above. You must provide your correct date of birth when creating an account, and proof of age may be requested for identity verification. Minors are not permitted to open an account, and any such account found will be permanently closed.
If you feel that gambling is getting out of your control, visit our responsible gambling page and contact our 24/7 live chat for support. To learn about external counselling services, email us at [email protected]. We share the responsibility of keeping you safe together.
Yes, vd345 offers both cooling-off and self-exclusion options. Cooling-off means temporarily suspending your account for a set period. Self-exclusion means a longer-term break. To activate either option, contact us via live chat or at [email protected] — our team will act promptly.
Absolutely. To help you manage your spending, you can set daily, weekly, or monthly deposit limits. Once a limit is activated, a waiting period applies before you can change it yourself. Contact the support team to set up a limit.
Some warning signs are — spending more money than your budget allows, placing more bets to chase losses, prioritising gambling over family or work, and feeling restless when unable to play. If you notice these signs, speak with our support team promptly.
How to Withdraw Money
At vd345, withdrawals typically take between 10 and 45 minutes. In most cases, the money reaches your mobile banking or bank account within that time. For a first-time withdrawal, identity verification may be required, which could take slightly longer.
Yes, you can withdraw winnings from a bonus — but you must first meet the wagering requirement. For example, a ৳1,500 bonus at 25x means you need to place ৳37,500 in wagers on the bonus portion alone. Once that condition is met, the bonus winnings are added to your main balance and can be withdrawn.
Yes, withdrawals at vd345 are available seven days a week, twenty-four hours a day. Whether it is night or Friday–Saturday, the service is never closed. Funds can be received at any time via mobile banking services such as bKash, Nagad, Rocket, and Upay, usually within 10 to 45 minutes.
The minimum withdrawal amount at vd345 is ৳500. Requests below this amount are not accepted. For details on the maximum withdrawal limit, please check the terms and conditions page or contact the support team.
A pending withdrawal may be caused by incomplete identity verification, an unmet wagering condition, or a note on your account. First, check the notifications in your account. If the issue is not resolved, contact live chat — our team will quickly identify the reason and provide a solution.
VIP Program
Each week, a portion of your total wagers is returned to you as cashback. The cashback rate depends on your VIP level and is calculated every Monday and added to your balance. You can use this cashback money to continue playing or withdraw it.
vd345 has five VIP levels. The weekly cashback is up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at the top Diamond level. The more active you are, the higher the level you can reach.
Playing regularly and staying active naturally progresses your VIP status. The longer you use the platform and the more consistently you place bets, the greater the chance of moving up levels. You can view the details of your level progress in your own profile.
In addition to weekly cashback, members at higher VIP levels receive priority support, early access to special promotions, and personalised offers. Reaching the Diamond level makes the experience even more exclusive — speak with the support team for full details.
As soon as you create an account and make your first deposit, you automatically become part of the vd345 VIP program starting at the Bronze level. There is no need to register separately — your progress is tracked automatically.
Deposit Money
The minimum deposit at vd345 is just ৳100, and this limit is the same for all payment methods. You can start with a small budget and build up experience gradually — you do not need a large amount to use the platform.
Currently, vd345 accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳100 for all methods.
Log in to vd345, go to the deposit menu, and select Nagad. After entering the amount, you will be directed to a Nagad payment page or given instructions to send to a number. Once the payment is confirmed, your balance is usually updated within a few minutes.
Most deposits are credited within a few minutes. If it has not appeared after 15–20 minutes, contact live chat with your transaction ID or reference number, or email [email protected]. With proof provided, the team will verify and resolve the matter quickly.
Yes. A 150% welcome bonus is available on your first deposit at vd345, up to ৳10,000. For example, depositing ৳1,000 will earn you a ৳1,500 bonus, giving you a total balance of ৳2,500. To withdraw the bonus, you must meet the wagering requirement — 25 times the bonus amount.
Still have questions?
We are always here
For any question or issue, the vd345 support team is by your side seven days a week, twenty-four hours a day. Speak to us in Bengali or English — whichever you are comfortable with.
Log in to vd345Live Chat
Start live chat from any page on the site for instant support. Bengali support is available 24/7.